Rebate Center

Rebate Frequently Asked Questions
  1. Why should I make a copy of my rebate items before I send them?
  2. Where do I get my rebate form?
  3. Why can’t I get a rebate form from the rebate customer service center?
  4. What name and wireless phone number do I put on the rebate form?
  5. What does “original white bar code label” mean? Can I send a copy?
  6. There is more than one bar code label on the box. Which is the correct one?
  7. I lost my receipt. What should I do?
  8. Can I return my phone if I remove the Proof of Purchase (UPC) bar code label?
  9. I threw the box away. Can I still qualify for the rebate without the bar code label?
  10. Can I submit my rebate form over the phone?
  11. Can I mail in more than one rebate request in one envelope?
  12. What if the dates on my rebate form do not match the date of purchase on my receipt?
  13. I have multiple purchases on one receipt. What should I do?
  14. My rebate is now expired. If I send it in late, will I still receive the rebate?
  15. How long will it take to process my rebate?
  16. Why will it take 6 weeks to receive my rebate?
  17. How do I check the status of my rebate?
  18. My status is invalid. What does this mean?
  19. I received a postcard indicating that you could not honor my rebate request. What does this mean?
  20. What are the Terms and Conditions for a rebate offer?
  21. Who can I contact for more information on my rebate?
  22. Can I submit my rebate along with payment of my monthly bill?
  23. What receipt should I submit with my rebate?

Why should I make a copy of my rebate items before I send them?
Once your rebate has been submitted and received, your original paperwork will not be returned to you. It is always a good idea to keep a copy for your reference should there be any questions regarding your rebate submission. It is very important that you keep a copy of your rebate documents in the case that your rebate submission gets lost in the mail. You will need this information to have your rebate processed.

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Where do I get my rebate form?
You should have received your rebate form when you purchased your equipment. If not, you can visit our internet rebate center at www.verizonwireless.com/rebates to find your rebate form and enter your information online. You can also contact your original place of purchase.

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Why can’t I get a rebate form from the rebate customer service center?
The rebate customer service center is strictly a processing department. Customer service representatives can provide current status of your rebate and can help guide you through the submission process. They do not have the ability to provide rebate forms. Please contact your original place of purchase if you need assistance with this paperwork or visit our website at www.verizonwireless/rebates.

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What name and wireless phone number do I put on the rebate form?
Please write the account holder's name on the form. Use the wireless phone number that is assigned to the equipment that is eligible for the rebate.

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What does “original white UPC bar code label” mean? Can I send a copy?
In order for your rebate request to be processed, we will need the original white Proof of Purchase (UPC) bar code and ESN or MEID bar code label from the outside of the manufacturer’s box that your equipment came in. A photocopy of the bar code label will not be accepted. Please cut this section from the actual phone equipment box and send it along with your other necessary documents.

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There is more than one bar code label on the box. Which is the correct one?
The correct barcode label is normally located on the outside panel of the equipment box. The entire label including the eligible ESN or MEID and valid Proof of Purchase (UPC) bar code must be cut from the equipment box and submitted. Please refer to your rebate form to match the correct Proof of Purchase (UPC) bar code number.

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I lost my receipt. What should I do?
My Verizon registered Account Owners can print a copy of most receipts for equipment purchased from Verizon Wireless via the Message Center in My Verizon. To access your equipment receipts in the Message Center:

  • Log in to your My Verizon account at www.verizonwireless.com.
  • Select the "View Message Center" link above the My Verizon navigation tabs.
  • In the dropdown, select the Mobile Number for which you want to view and print the receipt.
  • Select the "Equipment Receipts" link in the My Documents section.
  • Click the link for the date that corresponds with the needed receipt.

If the receipt in question is not available online, please contact the original place of purchase for a duplicate receipt.

For Authorized Agent/Retailer purchases, you can obtain a copy of your Customer Agreement at the original place of purchase.

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Can I return my phone if I remove the Proof of Purchase (UPC) bar code label?
Please wait until your return period is over before you send in your rebate submission. Once this time is passed, you can then cut the Proof of Purchase (UPC) bar code label from the box.

Proof of Purchase (UPC) and Device ID (ESN/MEID/IMEI) label is required for a full equipment refund. Please note, if equipment is returned and the Proof of Purchase (UPC) and ESN/MEID label is not present on the box, the amount of the refund will be reduced by the amount of the mail in rebate. Return policies may vary at Verizon Wireless Authorized Retailers.

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I threw the box away. Can I still qualify for the rebate without the bar code label?
Unfortunately, you must have the entire original Proof of Purchase (UPC) bar code label cut from the outside panel of the phone equipment box to qualify for the rebate.

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Can I submit my rebate form over the phone?
No, rebates must be submitted by mailing in all of the required documents. This is to verify that the correct equipment is purchased within the valid rebate promotional dates.

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Can I mail in more than one rebate request in one envelope?
Each product that qualifies for a rebate should be mailed in its own, separate envelope. This will ensure that each request is mailed to the correct address and processed properly.

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What if the dates on my rebate form do not match the date of purchase on my receipt?
If the rebate was valid on the date you purchased your new equipment, you can obtain a new rebate form with the correct, corresponding dates by contacting the original place of purchase or visiting our internet rebate center at www.verizonwireless/rebates.

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I have multiple purchases on one receipt. What should I do?
You should make a copy of the receipt for each rebate that you are requesting. A copy of the receipt can be sent as a valid proof of purchase.

For Authorized Agent/Retailer purchases, the following is acceptable for agreements with multiple wireless numbers:

  • First page with purchase location and customer information.
  • Corresponding page indicating rebate eligible wireless phone number and MEID/ESN.

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My rebate is now expired. If I send it in late, will I still receive the rebate?
Rebates have specific terms that define the time during which they are valid. Unfortunately, you will be ineligible for the rebate if your “postmark date” has passed.

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How long will it take to process my rebate?
Rebates will be mailed within 2 weeks after receipt of claim, but may take up to 6 weeks.

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Why will it take 6 weeks to receive my rebate?
Once your submission is received, it must go through a verification process before the rebate is mailed. In most cases, you will receive your rebate sooner than 6 weeks.

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How do I check the status of my rebate?
You can check the status of your rebate by visiting www.verizonwireless/rebates or by calling 1-800-457-0864. Please allow up to 3 weeks from the date mailed for information to appear in the rebate processing system.

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My status is invalid. What does this mean?
If your submission is invalid, it means that all of the requirements of the offer were not met. You will receive a postcard in the mail outlining the requirements not met. Please read the postcard carefully and be sure to return the original postcard along with the necessary items indicated. Please be sure to make copies of all documents for your records.

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I received a postcard indicating that you could not honor my rebate request. What does this mean?
All of the requirements of the offer were not met. Please read the postcard carefully and be sure to return the original postcard along with the necessary items indicated to the address indicated.

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What are the Terms and Conditions for a rebate offer?
See Details

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Who can I contact for more information on my rebate?
You may contact our rebate customer service center at 1-800-457-0864 or visit our online rebate center at www.verizonwireless.com/rebates.

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Can I submit my rebate along with payment of my monthly bill?
I'm sorry, the rebate forms are sent to a different address. To ensure you receive your rebate, please submit the proper requirements to the address on the order form. Your payment should be sent to the address received with your statement.

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What receipt should I submit with my rebate?
For a Verizon Wireless purchase, the following is acceptable:

    Verizon Wireless Equipment Receipt indicating equipment price
    paid and model purchased.

     Or

    Verizon Wireless Thermal Mail-In Quick Rebate Form indicating
    equipment price paid and model purchased.

For a Verizon Wireless Authorized Agent/Retailer purchase, the following is acceptable:

    Customer Agreement or Verizon Wireless Small Business Receipt

If you are unsure if your purchase was made at a Verizon Wireless store location versus an Authorized Agent/Retailer location, you can confirm by searching the list of Verizon Wireless store locations. List of Verizon Wireless Stores

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